Call for Entries Guidelines

Please read the following to guide you through the submission process, from choosing a category, to creating your entry and making sure you know exactly what to include to give you the best possible chance of success. And of course, set you on track to achieve stardom in October. Good Luck!


All entries must be received via The PAY360 Awards website by 23:59 GMT on Friday 03 March 2023. No further extensions will be permitted.

Members of The Payments Association get 3 FREE entries, non members get 1 FREE entry. You may submit more entries but will be charged a £100 donation for each extra entry, payable to our charity partner, the MS Society.

Payment for additional entries and donations can be made here by clicking the orange ‘get tickets’ option at the right hand side of the page.

The judges

We have brought together a broad spectrum of independent experts, who either specialise in a particular field, or who have experience and insight into different aspects of the industry. View the full list of judges on our website.

The Judges will review and score all the qualifying entries, compile a shortlist in each category and decide the overall winner.

All judges of The PAY360 Awards are bound by a code of conduct covering confidentiality, conflicts of interest, and contact with entrants.

The judges’ decisions are final and there will be no opportunity for appeal, discussion or correspondence.

The judges will rely exclusively on the information provided by the award entrant and not by any prior knowledge that they may have.

The judges will be looking to see how the programme/product/service has been a success against the objectives, taking into account how it stands out from the rest of the market.

Entries will also be judged on how clear and concise the entry is. Please refer to the Categories section for more detailed information on what to include in your entry.

Judges will also have the right to make nominations that they believe are relevant and missing from the available judging selection, except those in any way connected with their own organisation.

Award entry criteria

Companies entering must meet the general eligibility criteria stated (view all category requirements here).

Nominations must be given with the formal authority of the company nominated for the Award, and while the same company can be nominated for the same Award more than once, duplicate entries are not encouraged.

Although the same company can make multiple submissions across the range of categories, each must be unique and tailored to best demonstrate its strengths in the specific category.

Image supply

All logos should be supplied as an Illustrator EPS or relevant vector file format. Please note that placing a .jpg, .gif or .tif image into an Illustrator file does not make the logo a vector file. We will be unable to accept a low resolution .jpg or image saved from the internet because these will not print properly and will not represent your brand in the best possible way.

Entrants and winners

Entry summaries of the finalists will be published in The PAY360 Awards brochure and the winners will be featured on the website after the event. In addition, if the organisers are approached by members of the press to feature case studies, their enquiries will be referred to the applicable entrants. Please ensure that you have obtained permission to feature material from external suppliers before submitting your entry. Third parties or partners should be made aware that the material might appear in print.

The small print

  • All entries must be submitted via our online system.
  • Entries require both a summary (200-word max) and a submission (1500-word max).
  • The 200-word entry summary of shortlisted entries will be displayed in the Awards brochure
  • Your entry will be acknowledged by email within 14 working days of receipt.
  • Entries may be withdrawn at any point up to Friday 03 March 2023 by 17:00 GMT.
  • Entries received after the closing date of Friday 03 March 2023 by 23:59 GMT will not be accepted unless by prior written agreement from the organisers.
  • Entries will be disqualified if they are found to contain false, incomplete or incorrect information; or if they are not submitted through the online entry form. Entries made in addition to the FREE entry entitlement will not be counted unless a donation has been made to our charity partner.
  • The judges reserve the right to re-allocate an entry to a different category if appropriate 

Submitting your entry

  • The entry must be tailored to the specific category and the project you are applying with.
  • Ensure that the summary does not include any confidential information which would be automatically published for shortlisted entries.
  • Word, PowerPoint and PDF documents will be allowed as supporting materials to entries as uploads through the online portal but your main entry of up to 1,500 words should include all information you deem necessary for your awards entry.
  • Read the criteria carefully and use the headings given to create your entry.
  • Be specific, concise and give clear examples.
  • Avoid general statements like ‘The programme achieved its goals’.
  • Use data from a credible source and quote that source where possible.
  • Include something to bring your entry to life such as photographs, marketing materials, graphs, charts and videos.
  • Judges will assess entries on the main submission, not based on their knowledge of the company.

Five steps to submit your entry

  1. Go to our entry portal and either create an account or login to an existing account.
  2. Pick your category from the ‘Categories‘ section of the website and click ‘Enter this category’.
  3. Complete all the fields, making sure to have ticked the information acknowledgement and having uploaded a logo, then click ‘Save and go to awards summary’.
  4. You will be taken back to the ‘Awards Summary’ page, now go to the ‘Entries Not Submitted’ tab.
  5. Use the tick boxes on the right-hand side to select the entries you wish to submit. Then click ‘Proceed to payment’ – proceed to the payments page even if it says it might not be saved, your entry has been submitted. 


All material will remain confidential to the judges. Entrants may mark sensitive parts of their entry as ‘Not for Publication’. This will be respected in all instances by the organisers.

If in any doubt, please contact Anjana Haines at 

All shortlisted companies will receive:

  1. E-mail announcement to our database to confirm that you have been shortlisted
  2. Social media announcement promoting the shortlisted companies
  3. A banner image to be used on your e-mail signature and/or for social media
  4. Listing as a shortlisted company on the Awards website
  5. Your logo and entry summary will appear in the onsite brochure for The PAY360 Awards handed out to every guest on the 4th October 2023

As a winner, you will also receive the following:

  1. A dedicated short video interview which will be incorporated into the post-event coverage
  2. A banner image to be used on your e-mail signature and/or for social media post event promoting your PAY360 Awards win
  3. Mention in press release announcing The Payments Association Award winners
  4. Dedicated photograph holding the winning trophy on the night of the Awards
  5. Your logo to appear as ‘last year’s winner’ in the categories pages for 2023
  6. Your logo to appear on the Awards website under ‘2023 Winners’ post event


Emerging/Alternative Payments:

Emerging payments are new and innovative payment methods that enable more effective movement of value between people and organisations including digital, mobile, electronic, prepaid, and virtual payments.

Programme or Payments Programme:

The series of components/activities that take a payment product to market, thereby allowing end users to purchase goods and services using the payment solution.


A new plan, process or solution to achieve something or solve a problem.


Mastercard, Visa, Amex, UP, Discover or other national schemes e.g. Rupay, Mir, Span


A balance holding ledger provided by a Bank, EMI, PI or equivalent local regulatory status or through a mobile money platform with appropriate local regulation.


An organisation that accepts payment for goods and services in the form of a currency, tokens or points.

Any European Country or SEPA Market:

Any country within Europe as defined by Wikipedia, including 50 internationally recognised sovereign states with territory located within the common definition of Europe and any country within SEPA, which is the 27 member states of the European Union, the six member states of the European Free Trade Association (Iceland, Liechtenstein, Norway, Monaco, San Marino and Switzerland).

Where a programme is issued, managed, hosted from a country within Europe, as defined above, but distributed/ funds sent worldwide, then the programme will be accepted as if it was issued within Europe.